Shipping policy

BTSCAR Shipping Policy

Last updated: September 28, 2026

This policy covers orders placed at btscar-us.com, operated by HONG KONG ZHUOZHENGTONG INTERNATIONAL LIMITED.

Where we deliver

We deliver to physical street addresses in the contiguous 48 United States and Washington, DC. Delivery is currently unavailable to Alaska, Hawaii, Puerto Rico, other U.S. territories, international destinations, P.O. Boxes and APO/FPO addresses.

Standard shipping and timing

  • Shipping charge: Free standard shipping on all orders within the delivery area above, with no minimum purchase and no handling charge.
  • Daily order cutoff: 11:59 PM U.S. Eastern Time (America/New_York). We do not apply an earlier daily cutoff.
  • Handling: Normally within 1 business day.
  • Transit: Approximately 3–5 business days after dispatch.
  • Total estimated delivery: 4–6 business days after placing your order, including handling.

Business days are Monday through Friday, excluding U.S. public holidays. Orders placed on weekends or holidays begin processing on the next business day. Delivery estimates are not guaranteed; weather, carrier interruptions or an incomplete address can cause delays.

Fulfillment and tracking

Eligible U.S. orders are fulfilled through Amazon Multi-Channel Fulfillment (MCF). Stock may be held at Amazon fulfillment centers and dispatched through their logistics network. BTSCAR is the seller and remains your contact for orders, compatibility questions, returns and warranty service. Amazon provides fulfillment services and is not the seller for purchases from this website.

We email available tracking details when your order ships. The carrier and dispatch location depend on stock availability and the destination. Multiple-item orders may arrive in separate parcels, with separate tracking and no extra standard-shipping charge.

Address changes and delivery problems

Check your street address and contact details before paying. If a correction is needed, contact us immediately; changes cannot be guaranteed once fulfillment begins.

For a delayed, missing or damaged delivery, email support@btscar-us.com with your order number and details. Photos of damaged packaging and parts help us review the issue. We will investigate with the fulfillment provider and arrange an appropriate replacement or refund.

Contact BTSCAR

BTSCAR
Operated by HONG KONG ZHUOZHENGTONG INTERNATIONAL LIMITED
Registered address: Unit 1538, Block A, 15/F, Kwai Hing Industrial Building, 10–18 Chun Pin Street, Kwai Chung, New Territories, Hong Kong SAR

Email: support@btscar-us.com
Phone / WhatsApp: +86 158 1943 1912
Support hours: Daily, 10:00 AM–10:00 PM (GMT+8). We aim to reply within 24 hours; response times may vary.