Shipping policy

BTSCAR Shipping Policy

Rapid Fulfillment, Powered by Amazon. When you are waiting on parts for a build, we know that time is money. To guarantee swift and dependable delivery, BTSCAR utilizes the Amazon Fulfillment Network. Your items are picked, securely packed, and dispatched straight from Amazon facilities located nationwide.

1. Handling & Processing

  • Quick Dispatch: We prepare and process all orders within 1 to 2 business days.

  • Purchases made on weekends or public holidays will be handled on the following business day.

  • Once your package is handed over to the carrier, a shipping confirmation email containing your tracking details will be sent directly to you.

2. Shipping Speeds & Costs We provide simple and clear shipping tiers to get you back in the garage faster. (Please note that transit times are estimates depending on the carrier and your exact location).

  • Standard Delivery (3-5 Business Days): 100% FREE on every order.

  • Expedited Delivery (2-3 Business Days): Extra cost is calculated at checkout.

3. Package Tracking Leveraging Amazon’s advanced logistics means keeping tabs on your order is a breeze. An email with your tracking number will arrive as soon as your shipment leaves the warehouse, allowing you to monitor your heavy-duty components right to your doorstep.

4. Delivery Restrictions

  • Lower 48 States Only: At this time, shipping is restricted exclusively to the contiguous United States. We currently do not ship to Alaska, Hawaii, Puerto Rico, or international destinations.

  • Physical Addresses Required: Because our engine kits and components are exceptionally heavy and bulky, delivery to P.O. Boxes or APO/FPO addresses is not possible. Please enter a valid residential or commercial street address (such as your home or repair shop) at checkout to prevent cancellations or processing delays.

5. Lost or Damaged Shipments Even with a top-tier network like Amazon's, shipping heavy metal components can occasionally result in transit damage. If your order goes missing or arrives with damaged packaging or parts, please reach out to us right away at Support@btscar.com (please update if your support email is different). Include your order number along with clear photos of the damage, and we will rush a replacement out to you immediately.