BTSCAR Limited Warranty
Last updated: September 28, 2026
Eligible products purchased directly from btscar-us.com carry a limited warranty for 12 months from delivery. BTSCAR is operated by HONG KONG ZHUOZHENGTONG INTERNATIONAL LIMITED.
Coverage
The warranty covers verified defects in materials or workmanship that prevent a product from working as reasonably intended during normal automotive use. Contact us as well if your order arrived with a defective or missing component, or if we supplied the wrong item.
Exclusions
Coverage does not include normal wear; damage from incorrect installation or torque procedures; inadequate lubrication, contaminated oil, overheating or another engine fault; misuse, racing or competition; unauthorized alteration or use outside the stated application; or fitment problems caused by inaccurate or incomplete customer-supplied vehicle information. Labor, diagnosis, towing, vehicle downtime and incidental or consequential expenses are excluded to the extent permitted by law.
Installation does not automatically void this warranty. We may ask for reasonable installation or diagnostic records to distinguish a product defect from an installation issue or vehicle condition. Internal engine parts and turbochargers should be installed by a qualified technician following the applicable service procedures. Conversion and performance kits may need additional components, checks or engine-control calibration as specified for the application.
Fitment support
Verify vehicle and engine details, VIN, production date and part numbers before installation. If BTSCAR confirmed fitment in writing before purchase and supplied an incorrect item, we will provide a prepaid return label and an appropriate replacement or refund. Customer-selected incompatible items may qualify for the standard 30-day return if new, unused and uninstalled.
Request warranty service
Email support@btscar-us.com with your order number, product name or SKU, vehicle and engine details, an explanation of the fault, and relevant photos or video. We may request installation or diagnostic information where reasonably needed. Our reply target is 24 hours, although response times can vary.
Wait for authorization before shipping an item. Do not return it directly to Amazon or use the original parcel address unless instructed.
Available remedies
For an approved claim, we may replace the affected part or product, supply an equivalent replacement, or refund the affected product's purchase price if a suitable replacement is unavailable. When we require an approved warranty item back, we provide a prepaid return label. Approved refunds are made to the original payment method; bank posting times vary.
Returns and your rights
The warranty is separate from the 30-day Return & Refund Policy. Installed items are not eligible for standard returns but may qualify for covered warranty service. These terms do not restrict rights or remedies that cannot lawfully be excluded.
Contact BTSCAR
BTSCAR
Operated by HONG KONG ZHUOZHENGTONG INTERNATIONAL LIMITED
Registered address: Unit 1538, Block A, 15/F, Kwai Hing Industrial Building, 10–18 Chun Pin Street, Kwai Chung, New Territories, Hong Kong SAR
Email: support@btscar-us.com
Phone / WhatsApp: +86 158 1943 1912
Support hours: Daily, 10:00 AM–10:00 PM (GMT+8). We aim to reply within 24 hours; response times may vary.