Refund policy

BTSCAR Return & Refund Policy

Last updated: September 28, 2026

This policy applies to purchases from btscar-us.com. BTSCAR is operated by HONG KONG ZHUOZHENGTONG INTERNATIONAL LIMITED.

30-day returns and exchanges

You can request a return or exchange within 30 days of delivery. Standard returns must be new, unused and uninstalled, with the original packaging and every included part, fastener and accessory. This includes eligible items you no longer need or selected incorrectly.

Parts that have been installed, bolted on, torqued, exposed to oil or other fluids, used, modified, damaged after delivery or returned incomplete do not qualify for a standard return. Installation alone does not remove coverage for a manufacturing defect under our separate 12-month limited warranty.

Return costs

BTSCAR provides a free prepaid return label for eligible returns within the 30-day window, including eligible change-of-mind returns. We charge no restocking fee for qualifying new and unused items. Obtain authorization and use the label we issue before sending anything back.

Compatibility and incorrect items

Before ordering or installing, check the vehicle year, make, model, engine, VIN, production date and relevant part numbers. If we confirmed compatibility in writing before purchase and supplied an incorrect item, we will arrange a prepaid return and a replacement or refund. A customer-selected incompatible item can still be returned within 30 days if it meets the standard return conditions.

Damage, defects or missing parts

Let us know promptly if an item arrives damaged, defective, incomplete or different from your order. Send your order number, a description and clear photos when available. We will review the issue and provide instructions for a replacement or refund as appropriate, without additional return-shipping cost for an approved claim.

Start a return or exchange

  1. Email support@btscar-us.com with your order number and reason for the request.
  2. After approval, we send an RMA reference, a prepaid label and packing instructions.
  3. Pack the complete item securely and hand it to the carrier indicated on the label.

Exchanges follow the same 30-day eligibility rules and depend on replacement availability. Contact us first so we can confirm the replacement and return arrangements. BTSCAR handles support for website orders, including orders fulfilled through Amazon MCF.

U.S. warehouse and authorized return facility

1000 High Street, Suite C-204, Perth Amboy, NJ 08861, United States.

This location is a warehouse and return facility, separate from our registered business address. Request authorization before returning an item, and follow the return address and prepaid label issued for your order. Do not send packages to Amazon or to the address on the original shipping box without our instructions.

Refunds

Once your eligible return has been received and inspected, we issue your refund to the original payment method within 7 days. Your bank or payment provider may take additional time to show the credit.

Cancelling an order

Contact us as soon as possible to request cancellation. We will try to stop the order before fulfillment starts, but cannot guarantee cancellation once processing or shipment has begun. Shipped orders follow the return process above.

Contact BTSCAR

BTSCAR
Operated by HONG KONG ZHUOZHENGTONG INTERNATIONAL LIMITED
Registered address: Unit 1538, Block A, 15/F, Kwai Hing Industrial Building, 10–18 Chun Pin Street, Kwai Chung, New Territories, Hong Kong SAR

Email: support@btscar-us.com
Phone / WhatsApp: +86 158 1943 1912
Support hours: Daily, 10:00 AM–10:00 PM (GMT+8). We aim to reply within 24 hours; response times may vary.