Refund policy

BTSCAR Return & Refund Policy

We stand behind the engineering and durability of our performance components. To ensure a seamless experience for your engine build, our return process is fast, trackable, and efficiently managed through our Amazon-partnered fulfillment network.

1. The BTSCAR Compatibility Guarantee (100% Fitment Match) When you are tearing down an engine for a performance upgrade, precision is everything. If you verified your vehicle's Year, Make, Model, and Engine (YMME) prior to purchase, but our components do not align with your specific application, we will make it right. You are entitled to a full refund or a direct replacement, and we will cover the return shipping costs in full.

2. 30-Day Standard Returns (Non-Quality Issues) If you ordered the wrong kit, changed the direction of your build, or simply no longer need the item, we gladly accept returns within 30 days of the delivery date. To qualify for a standard return, the products must be:

  • Uninstalled and Untouched: The parts cannot have been bolted to the block, torqued down, or exposed to any engine fluids, oil, or assembly lube.

  • 100% Complete: All hardware, lifters, gaskets, and original packaging must be fully intact and included. (Please Note: For non-quality or buyer's remorse returns, the customer is fully responsible for all return shipping costs. We do not issue prepaid labels for standard returns.)

3. How to Initiate a Return Thanks to our Amazon fulfillment integration, getting your return processed is highly efficient.

  • Step 1 - Contact Us: Reach out to our support team at Support@btscar-us.com with your Order Number and a brief explanation for the return.

  • Step 2 - Receive your RMA & Shipping Instructions: Once authorized, we will provide a Return Merchandise Authorization (RMA) number. For returns where BTSCAR is covering the freight (e.g., fitment guarantees), please ship via a standard carrier and keep your receipt. We will reimburse the standard shipping cost to your original payment method upon inspection. (Note: Reimbursements are limited to standard ground shipping rates only; express or overnight fees will not be covered).

  • Step 3 - Ship It Out: Securely pack the components in their original boxes and drop them off at your designated local carrier.

4. Refund Processing Timeline Once your return arrives at our fulfillment center and passes the condition inspection, your refund will be automatically credited back to your original payment method within 3 business days.